Refund & Cancellation Policy

Last updated: 25 October 2026

1. What this policy covers

This policy covers every paid plan sold by Axonscape Tech (“Axonscape”, “we”) for its products, such as Launchpad. All our plans are digital subscriptions: nothing physical is sold or shipped. It forms part of our Terms of Service.

Where a product publishes its own refund policy, that policy applies to the product and takes precedence where the two differ. A written agreement with its own refund terms, such as an Enterprise contract, also takes precedence.

2. How to cancel

• Online: sign in to the product, open Billing and choose Cancel plan. You’ll see the date your paid access ends.
• By email: write to hello@axonscape.com with the subject “Cancel my plan” from the email address on your account. We confirm cancellations within 2 working days.

Cancelling stops all future renewals. Your plan stays active until the end of the current billing period, then moves to the free plan. Your account and data are kept, so you can upgrade again later.

3. When you get a refund

• First payment of a plan: a full refund, for any reason, if you ask soon after paying: within 14 days. This applies once per customer per plan; we cancel the plan when we refund it.
• Charged in error: duplicate charges, charges after you cancelled, or a wrong amount are refunded in full, whenever you tell us.
• A paid feature didn’t work: if a fault on our side kept you from using what you paid for and we couldn’t fix it within a reasonable time, we refund the affected part of that period.
• A change takes away part of your plan: if we change a product in a way that materially reduces a paid plan, we give 30 days’ notice, and if you cancel because of it we refund the unused part of the period (as our Terms of Service, section 7, promise).
• We stop offering a product: we refund the unused part of any prepaid period.

Otherwise, renewals and partly used periods aren’t refunded, except where the law requires it. Downgrading takes effect at the end of the current period, with no partial refund.

4. How to ask for a refund

Email hello@axonscape.com with the subject “Refund request” from the email address on your account, and include the product, plan and payment date (or the payment ID from your receipt).

5. How long refunds take

• We reply within 2 working days and, if the refund is approved, start it within 2 working days of approving it.
• Refunds go back to the original payment method. Banks and card issuers usually credit them within 5 to 7 working days (UPI is often faster). We can’t refund to a different account or in cash.
• If money left your account but the payment failed, it isn’t a refund: your bank or our payment gateway partner reverses it automatically, usually within 5 to 7 working days. If it hasn’t arrived after that, email us with the details.

6. Chargebacks

If something is wrong with a charge, please contact us first; we can usually fix it faster than a dispute with your bank.

7. Contact

Business

Axonscape Tech, India

Email

hello@axonscape.com. We reply within 2 working days.